Drain and pump problems
A blockage, hose issue, filter, pump, or control fault can leave water in the drum. The source should be identified before parts are replaced.
Laundry appliances · Mount Prospect
Get the laundry room back under control.
Tell us whether the washer stopped before, during, or after the cycle and whether water remains in the drum. Those details help distinguish drainage, door-lock, drive, and control problems.
Before the appointment
If water is actively leaking, stop the cycle, turn off the washer supply valves when safely accessible, and keep people away from wet electrical areas.
Diagnosis before decisions
Several failures can create the same symptom.
Good service starts by narrowing the cause—not guessing from the most obvious part.
Spin and drive problems
Door locks, lid switches, belts, couplings, motors, sensors, and load balance can all prevent a normal spin cycle.
Leaks
Hoses, valves, pumps, door gaskets, tubs, and excess suds can create leaks at different points in the cycle.
Noise and vibration
Leveling, load balance, suspension, bearings, and foreign objects can produce very different sounds and movement.
Make the visit productive
A few details can save time.
- 1
Note the cycle stage where the problem occurs.
- 2
Record any error code before unplugging or restarting the machine.
- 3
Check whether water remains in the drum.
- 4
Remove loose items around the washer so the appliance is accessible.
Brand coverage
Service requests for familiar household names.
Include the exact brand and model number in your request so compatibility and parts requirements can be evaluated.
- Whirlpool
- GE
- Samsung
- LG
- Maytag
- KitchenAid
- Bosch
- Frigidaire
- Kenmore
- Electrolux
- Amana
- Viking
Useful answers
Questions about washer problems
Why will my washer not drain?
Common possibilities include a blocked filter or hose, a foreign object, a drain-pump problem, or a control issue. Inspection identifies which one applies.
Why does my washer shake during spin?
An uneven load or unlevel machine can cause movement, but worn suspension components or other mechanical problems can also be responsible.
Do you work on front-load and top-load washers?
Service requests are accepted for front-load, top-load, and high-efficiency residential washers. Provide the brand and model when possible so compatibility can be confirmed.
Should I run the washer again after a leak?
Avoid another cycle until the leak source is understood. Repeating the cycle can increase water damage or worsen a failing component.
Request service
Start with the symptoms you can see.
We will follow up to confirm details and scheduling. Submitting the form does not create an appointment until it is confirmed.
Prefer to talk?(847) 220-8820Open daily from 8:00 AM to 8:00 PM.