Privacy Policy

Who is responsible

Mount Prospect Appliance Repair is the public-facing business for this website. Privacy questions can be sent to [email protected] or raised by calling (847) 220-8820.

Information we handle

Service requests

When you request service, we receive the information you choose to provide:

• name, phone number, email address, and service address;
• residential or commercial customer type and appliance brand;
• your description of the appliance problem; and
• up to three optional appliance photos.

We use this information to review the request, contact you, discuss possible service, prevent abuse, and maintain ordinary business records. Sending the form does not create an appointment or service contract.

Technical and security data

Cloudflare processes network and device information needed to deliver and protect the site. This can include IP address, browser information, request time, response status, and a Turnstile verification result. The contact endpoint uses an IP-based rate limit. Our application does not place IP addresses, form values, filenames, photo links, or Turnstile tokens in routine logs or operational analytics.

Address suggestions and site measurement

When configured, Google Maps may provide address suggestions as you type. Google can receive technical request information and the address text entered for suggestions. If site analytics is enabled in the future, this policy will be updated before personal information is collected for that purpose. We do not send contact-form fields or photo details to analytics.

Companies that help operate the site

• Cloudflare hosts and protects the site, provides Turnstile and rate limiting, runs the contact Worker, delivers contact email, and records aggregate operational counters.
• Cloudinary stores optional contact photos after the Worker verifies the request and decoded file type.
• Google may provide Maps address suggestions when that feature is configured.
• Our business inbox receives the service request so we can respond.

See Cloudflare's Privacy Policy, Cloudinary's Privacy Policy, and Google's Privacy Policy.

We do not sell personal information or share it for cross-context behavioral advertising.

How long we keep information

• Routine inquiry emails are kept no longer than 24 months after the last interaction, unless a legal or accounting obligation requires longer.
• Contact photos are deleted within 90 days after a job closes or is declined. If job status is unknown, an automated hard stop deletes them no later than 180 days after upload.
• Redacted Worker security logs are kept no longer than 30 days. Operational counters contain only the brand, event category, UTC day, and a count.

Your choices and rights

Depending on where you live, you may ask to access, correct, delete, or receive a copy of personal information, or object to or restrict certain uses. Email [email protected]. We may need to verify that the request concerns you. We aim to complete a verified request within 30 days unless law requires us to keep a record.

Security, children, and changes

We use HTTPS, server-side verification, rate limiting, file-count and size limits, decoded media checks, generated filenames, signed uploads, and access-controlled providers. No internet system is completely secure, so do not include sensitive financial, medical, identity, or unrelated personal information in the issue description or photos.

The site is intended for adults seeking appliance repair. We do not knowingly collect personal information from children under 13.

We may update this policy when our practices or providers change. The date at the top identifies the current version.